2013 Fall Customer Satisfaction Survey Results

November 8, 2013 at 4:14 pm Leave a comment

IC-Inks-2We recently sent out a customer satisfaction survey to our distributors as well as to a random sample of our end-use customers. Thanks to all who participated!

Our focus was on your satisfaction with our products and support. Here are the percent responses we received rating us Very Good to Excellent. We’ve included the results from our Spring survey for comparison.

* Product Quality 88% Fall / 86% in the Spring
* Service 91% / 84%
* Delivery Time 65% / 68%
* Customer Service Support 82% / 84%

Here are the percent responses from end-use customers who indicated they were quite likely to:

* Continue purchasing our products 88%
* Recommend our products to others 88%

We certainly appreciate all of the positive ratings and the confidence in our products. But we also value and take to heart the many comments and suggestions you provided on areas we could improve upon. We will continue to focus our efforts on assuring product consistency, stepping up our service and support, and reducing order turn times.

We will continue to send out surveys from time to time to measure our progress, and we will share those results with you. In the meantime, please feel free to contact us if there’s anything we can do to further enhance our products or services.

Thank you again for your participation.

International Coatings manufactures a complete line of phthalate-compliant screen printing inks, including a wide variety of whites, specialty inks, special effects inks, color matching systems, additives and reducers. For more information on our products, please visit our website at http://www.iccink.com.

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